Our Guarantee & Warranty - Emberly Chimney Cleaners Marietta

The Emberly Chimney Cleaners Marietta Guarantee

We stand behind every chimney we touch in Marietta with one simple rule: if it’s not done right, we make it right. That is the 365-Day Done Right Promise, stamped on every job under the Haven Standard since we opened here in 2009. Over 38,000 chimney inspections and cleanings later, we have never wavered. Every homeowner gets a written price before work starts, a documented photo record when it is finished, and a direct line to Corrine Halstead if something feels off. No runaround, no “call the manufacturer,” no passing the buck. We fix it.

Call (470) 288-2763

What’s Covered

• Workmanship on every repair and installation. Whether we are replacing a flue liner with DuraFlex, resurfacing a smoke chamber with HeatShield, or rebuilding a spalling crown, our labor is covered by the 365-Day Done Right Promise. If a joint separates, a seal fails, or a cap does not sit right, we come back and make it right at no charge.
• Parts and materials sourced honestly. We buy DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield products through Haven’s buying network specifically to keep customer prices honest. If a factory defect slips through, we handle the exchange. You do not chase the manufacturer.
• Cleanup that leaves no trace. Chimney work is dirty by nature, but your living room does not have to be. We lay protective sheeting, run HEPA vacuums, and bag debris before we walk it through your house. If we miss a spot, we come back and clean it. Clause 4 of the Haven Standard requires a photo record on every job, and that includes the “after” shot of your floors.
• On-time arrival with a named technician. You get a background-checked, uniformed tech assigned to your job, a text when they are on the way, and a license number you can verify. If we are running late, we call. No ghosting, no “the crew is on another job.” The H.A.V.E.N. standard means “Arrive on schedule” and “Verified crews” - not suggestions, requirements.
• Honest pricing with zero bait-and-switch. Haven Standard Clause 1, H.A.V.E.N. “Have it in writing,” means a written price, written scope, and written warranty delivered before anyone starts - not after the tech is already in your home. The price we quote in Marietta is the price you pay. If we find something unexpected during a camera-scan inspection, we stop, show you the footage, and write a new scope before proceeding. No surprises.

Our Satisfaction Promise

If you are not satisfied, we are not done. Here is exactly how that works.

Call us at (470) 288-2763. A live person answers, 24 hours a day, 7 days a week. No voicemail maze, no “leave a message and we will get back to you.” You describe what is wrong. We pull your job record, including the documented photo archive from Clause 4, and review what was done. If we missed something, we schedule a return visit at no charge. If the fix requires additional parts, we quote them in writing before ordering - same as the first time. Corrine Halstead personally reviews any dispute that cannot be resolved in one visit. We have operated this way since 2009 because it is faster and cheaper to make it right than to argue.

The 365-Day Done Right Promise covers workmanship defects, not acts of God or homeowner modifications after we leave. But within that year, if a repair we performed fails, we repair it. No pro-rating, no “depreciation schedules,” no paperwork war. We show up, we fix it, we photograph it, we leave you a copy. That is the Haven Standard, and it is why we still have customers in East Cobb who started with us fourteen years ago.

Before

After

Licensed & Insured Backing

A warranty is only as good as the company behind it. We are licensed and insured, with license information displayed on every page we publish. That paperwork means something concrete: if a technician is injured on your property in Marietta, our coverage handles it, not your homeowner’s policy. If a ladder slips and damages your gutter, we pay for the repair. If a fire-related claim ever arises from work we performed, our insurer stands with us, and therefore with you.

Insurance and bonding are not marketing fluff here. They are the financial backbone that lets us honor the 365-Day Done Right Promise without hedging. An unlicensed operator can promise anything and disappear. We have been at this since 2009, with 38,000 documented jobs, because we back up words with paperwork you can verify. Ask us for proof. We will show it.

Free Second Opinion Guarantee

We will put our written estimate up against any competitor’s in Marietta. Bring us a written quote from another chimney company, and we will review it item by item. If we can beat their scope and price honestly, we will show you how. If their quote is fair and we cannot improve it, we will tell you that too. The Haven Standard was built on transparency, not sales pressure. We would rather earn your trust with a free second opinion than let you get oversold on a liner or rebuild you do not need.

What You Walk Away With

Every job ends with documentation in your hands: the written scope we agreed to, the written price you paid, the written warranty terms, and the photo record from our camera-scan inspection. You see what we saw - the flue liner condition, the crown integrity, the creosote class, the smoke chamber profile. If we recommended a repair, you have the visual evidence, not just our word. That archive practice became Clause 4 of the Haven Standard in 2009, and we have maintained it on every single visit since.

How to Use Your Guarantee

Keep your paperwork. If something does not look, smell, or function right after we leave, call (470) 288-2763 immediately. We answer live, day or night. Have your job date ready; we will pull the photo record and technician notes within minutes. Most concerns are resolved in one conversation. If we need to return, we schedule at your convenience, not ours. The 365-Day Done Right Promise is not a coupon you redeem. It is how we operate, every day, in every neighborhood from Whitlock Heights to Indian Hills.

Written by Corrine Halstead, Owner at Emberly Chimney Cleaners Marietta, serving Marietta since 2009.