What Marietta Homeowners Say About Emberly Chimney Cleaners Marietta
We’ve cleaned and inspected more than 38,000 chimneys since 2009, and every single job ends the same way: a written price that was agreed to beforehand, a photo record the customer can see, and a technician who explains what they found in plain English. Reviews aren’t something we chase. They’re what happens when you show up on time, do what you said you’d do, and leave the work documented. Here’s what homeowners in Marietta and the surrounding neighborhoods have told us after their chimney cleaning appointments.
Recent Reviews
“We bought a place in East Cobb last spring and the inspector said the chimney ‘looked fine.’ Corrine’s crew ran a camera up the flue and found the liner had three vertical cracks you couldn’t see from the firebox. They showed me the footage, explained why Class III creosote was packed behind the damper, and gave me a written price for the sweep and the liner repair before anyone touched a tool. Nothing was pushed on me that I didn’t see with my own eyes.”
Kevin H., East Cobb, Marietta
“I’d been putting off a chimney sweep for two years because the last company in Marietta tried to sell me a $4,200 rebuild I didn’t need. Emberly came out, did the NFPA 211 Level 2 inspection with the camera, and found normal creosote buildup and a crown with minor spalling. They swept it, sealed the crown, and the total was under what I’d budgeted for just the sweep. The photo report was in my email before the truck left my driveway.”
Ernesto H., Westfield subdivision, Marietta
“Our fireplace smelled like a campfire every time it rained. I thought we’d need a new chimney cap. The technician, a guy named Mike, found the cap was fine but the flue was saturated with creosote that had absorbed moisture for two seasons. He swept it out, showed me the before-and-after photos per Haven Standard Clause 4, and the smell was gone that week. Written price was $285. No surprises.”
Brianna C., Indian Hills, Marietta
“I manage a rental near Marietta Square and the tenant reported smoke backing up into the living room. Emberly dispatched same-day, found a bird nest the size of a small duffel bag blocking the smoke chamber, and cleared it. They documented everything with photos for my insurance, gave me a written scope and warranty, and the tenant was heating with wood again by evening. I’ve used them on three properties since.”
Sana S., Marietta Square area, Marietta
“The crew found a cracked flue liner during a routine sweep in our 1987 ranch near Kennesaw Mountain. I got a second opinion because I’m that person, and the competitor’s estimate was $800 higher for the same HeatShield liner repair. Emberly honored their Free Second Opinion policy, matched their own original scope, and the work was done in a day. The 365-Day Done Right Promise is stamped on my invoice. That’s not marketing, that’s the Haven Standard.”
Kevin H., Kennesaw Mountain vicinity, Marietta
“I’m particular about who I let in my house. The technician texted when he was en route, arrived in a marked truck, wore a uniform with his license number visible, and laid down floor protection before touching the fireplace. He found Class II creosote glazing in the flue, explained that Marietta’s humidity makes this worse than drier climates, and swept it out. The photo record showed a clean flue, and I paid exactly the written price I’d approved. That’s how it should work.”
Ernesto H., Westfield subdivision, Marietta
Why Customers Trust Us
Every review above points to the same thing: we don’t guess, and we don’t pressure. The Haven Standard was built on practices we started in 2009, long before it had a name. Clause 1 requires a written price, written scope, and written warranty before work starts, not after a technician is already in your living room. Clause 4 requires a documented photo record on every visit, included as standard, not sold as an upgrade. The 365-Day Done Right Promise means if it’s not right, we make it right, period.
Our materials come from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, sourced through Haven’s buying network to keep customer prices honest. Our technicians are background-checked and uniformed, with license information displayed on every page and a text alert when they’re on the way. Calls are answered by a live person, 24 hours a day, 7 days a week.
We’ve completed more than 38,000 chimney inspections and cleanings, and every one has a written price agreed to beforehand and a documented record when it was done. If you’ve received a written estimate from another company, we’ll give you a Free Second Opinion. No obligation, no pressure.
Call (470) 288-2763 to book your chimney cleaning in Marietta. We’ll give you a written price before we start, show you what we find with a camera inspection, and leave you with the photo record and warranty documentation to prove the work was done right.
Written by Corrine Halstead, Owner at Emberly Chimney Cleaners Marietta, serving Marietta since 2009.